How can we help?

Connecting with your partner

1. Both of you install Kinda Close — it works on iPhone and Android, and you can be on different platforms.
2. One of you shares the 6-character invite code (or the invite link) from the connect screen.
3. The other enters the code. That’s it — you’re connected and today’s question is waiting.

Got an invite link? Open it on your phone and tap Open in Kinda Close, or enter the code here.

Reconnecting

If you disconnected — on purpose or by accident — you can connect again at any time: one of you shares an invite code from the connect screen and the other enters it, just like the first time.

New phone? Sign in with the same method you used before (Apple, Google or email) and everything is back, including your connection. If you never linked a sign-in method, your account is anonymous and tied to the old installation — so before switching phones, link Apple, Google or email in Settings → Account.

Restore purchases

Bought Premium and it’s not showing? Make sure you’re signed in to the same store account you used to buy it:

• iPhone: signed in with the same Apple ID in the App Store.
• Android: signed in with the same Google account in the Play Store.

Then open the Premium screen in Kinda Close and tap Restore purchases. Remember: one subscription covers both partners — if your partner subscribed, you get Premium automatically while you’re connected, nothing to restore on your side.

Purchases can be restored on the platform they were made on. Switching from iPhone to Android (or the other way)? Write to us and we’ll help.

Cancel a subscription

Subscriptions are billed and managed by Apple or Google, so they are cancelled in the store — not in the app and not by deleting your account.

On iPhone

1. Open Settings and tap your name.
2. Tap Subscriptions, then Kinda Close.
3. Tap Cancel Subscription. Or go to apps.apple.com/account/subscriptions.

On Android

1. Open the Google Play Store and tap your profile picture.
2. Tap Payments & subscriptions → Subscriptions, then Kinda Close.
3. Tap Cancel subscription. Or go to play.google.com/store/account/subscriptions.

You keep Premium until the end of the period you already paid for. To avoid being charged for a free trial, cancel at least 24 hours before it ends.

Refunds are handled by the store: Apple at reportaproblem.apple.com, Google via Google Play’s refund page.

Emails not arriving

If you signed up with email, we send a confirmation email and, when needed, a password-reset email from kindaclose.app. If nothing arrives within a few minutes:

• Check your spam or junk folder, and on Gmail also the Promotions and Updates tabs.
• Outlook, Hotmail and Live addresses are especially strict: look in Junk Email, and if you find our message there, mark it as Not junk so future emails reach your inbox.
• Add hello@kindaclose.app to your contacts or safe senders.
• Double-check the email address for typos, then request a new email from the app.
• Prefer to skip email entirely? Use Sign in with Apple or Google instead.

Notifications not showing up

• Check that notifications are allowed for Kinda Close in your phone’s settings.
• Focus modes, Do Not Disturb and battery savers can hold back notifications — especially on some Android phones, which may pause apps in the background. Allowing Kinda Close to run unrestricted in your battery settings helps.
• Make sure you’re still connected to your partner.

Adding widgets

• iPhone home screen: touch and hold an empty spot, tap Edit → Add Widget (or +), search for Kinda Close and choose a widget.
• iPhone Lock Screen: touch and hold the Lock Screen, tap Customize → Lock Screen, tap the widget area and add Kinda Close.
• Android home screen: touch and hold an empty spot, tap Widgets, find Kinda Close and drag a widget onto your home screen.

Delete your account

In the app:

1. Open Kinda Close and go to Settings.
2. Tap Account.
3. Tap Delete account and confirm.

By email: can’t access the app anymore? Write to hello@kindaclose.app from the email address linked to your account (or tell us your partner’s name and your town so we can find the account) and we’ll delete it for you.

Deleting your account removes your profile, your content and your photos within 30 days; backups are overwritten within up to 30 more days. Your partner will be disconnected. Deleting your account does not cancel a subscription — cancel it in the store first. More in our Privacy Policy.

Privacy & location

Only you and your partner can see what you share. We know your town, not your exact location — coordinates are rounded to about 10 km. No ads, no tracking. Read the full Privacy Policy.